Discover how we can enhance your vision and quality of life. Click here to book your free consultation with Eagle Opticals today. Discover how we can enhance your vision and quality of life. Click here to book your free consultation with Eagle Opticals today.
Our Policies
Privacy Policy
It is essential to regularly review this policy as it may be subject to changes. If the revised policy impacts your data protection, it will be promptly updated on the website. Please direct any inquiries regarding the Privacy Policy to our email address (contact@eagleopticals.co.uk).
Eagle Opticals Limited prioritises protecting and respecting patients' privacy, ensuring compliance with Data Protection Laws and medical confidentiality guidelines. Our robust systems guarantee your data's utmost security and confidentiality, ensuring it is shared only as necessary. We can provide more clarity if you are seeking a better understanding of how your data is processed. For any inquiries, please reach out to (Contact@eagleopticals.co.uk).
The Purpose of Collecting Your Data
We kindly ask for your personal and financial information to effectively provide you with the eye healthcare treatments you require. We utilise your medical information for professional purposes, specifically for medical diagnosis and treatment. These medical records and other types of notes are maintained to ensure compliance with regulations. We may need to review your information and, if necessary, disclose it in response to reasonable requests from regulatory bodies such as the General Medical Council, Nursing and Midwifery Council (NMC), Care Quality Commission (CQC), Private Health Information Network (PHIN), or as required by law or regulation.
We kindly request that you provide us with your postal address, email address, and telephone number for our records. In addition, we gather data from various sources, including social media, third parties like general practitioners or other optometrists' practices, hospitals, and even your family members. It allows us to send you periodic updates and marketing messages, provided you consent. We intend to promote our services to you, and you always have the option to unsubscribe or opt out whenever you wish.
We kindly request that you provide us with your telephone number and other necessary information.
These details enable us to effectively communicate with you and assist our experienced advisers in scheduling appointments and addressing any inquiries, concerns, or legal matters that may arise. We may also contact you if you are in our database of potential patients or leads and have chosen to receive communications from us or have not opted out. Kindly be aware that all calls to our Customer Engagement Centre are recorded to ensure the highest level of quality assurance.
If you choose not to provide us with the necessary information, it may impact our ability to provide you with the required treatment or care.
Data Protection Consent
You can withdraw your participation from any of the data processing and sharing initiatives mentioned above whenever you choose. If you want to opt-out or decline consent, don't hesitate to contact us (Contact@eagleopticals.co.uk).
We prioritise the confidentiality of your medical health and personal information, ensuring that we only share it when legally permitted under Data Protection Law(s) or genuinely believe it is in your best interests. We may require your consent in certain situations and always seek your approval when necessary. Information may be shared.
Agreement and Declaration for Data Protection
Your medical information will be shared with the relevant individuals involved in your treatment or care at Eagle Opticals Limited. We believe that these disclosures are in your best interests. Eagle Opticals is committed to maintaining the confidentiality of your non-medical information, including details of your Guarantor or Sponsor, when it comes to billing, processing, payment or collection of accounts, or credit referencing information. This applies to all individuals or organisations involved in billing, payment processing, collection, or credit referencing activities. To accomplish this, Eagle Opticals will implement the necessary measures to safeguard your data.
Eagle Opticals is required to share specific clinical data with governmental and regulatory bodies, such as the General Medical Council (GMC), the General Opticals Council (GOC), the Nursing and Midwifery Council (NMC), the Medical and Healthcare Products Regulatory (MHRA), and the Care Quality Commission (CQC), as mandated by law or regulation. This may involve any personally identifiable clinical information, such as your NHS patient identification number or equivalent.
Eagle Opticals is required to share specific personal data with the Private Healthcare Information Network 'PHIN.' For more information, please visit PHIN's website at https://www.phin.org.uk/.
We work with a network of trusted service providers who assist us in our operations. These include website hosting, mobile app development, data analysis, payment processing, order fulfilment, IT services, customer service, and more. By collaborating with these professionals, we can ensure that our services are delivered efficiently and consistently enhance our quality of care.
We utilise customer postcodes and email addresses for our analysis purposes. We may securely share this information with our trusted partners to gain a deeper understanding of our audience. This collaboration allows us to identify opportunities for enhancing our advertising strategies at Eagle Opticals Limited. We conduct this activity based on our professional judgment and ethical standards. If you have any concerns about using your data, don't hesitate to contact (contact@eagleopticals.co.uk).
Eagle Opticals actively conducts national clinical audits and dutifully submits data to national registries. These data-sharing initiatives are focused on enhancing the quality of patient care, medical treatments, and outcomes throughout the healthcare industry.
If you would like more details regarding the usage of your information, the security measures we take to protect it, and your rights to access it, please feel free to reach out (contact@eagleopticals.co.uk).
Retention of Data
We keep your personal information for the duration required to meet the objectives stated in this Privacy Policy and following the designated retention periods specified in our Health Records Management Policy. This only applies if a more extended retention period is necessary or permitted by law or to meet a legal obligation. We will retain your personal information for the appropriate duration.
As part of our commitment to maintaining high standards, we must keep a record of your eyesight test results for a minimum of 10 years.
Suppose you are interested in receiving laser or lens treatments with us. In that case, we kindly request that you attend one of our clinics for a consultation to assess your suitability for surgery. During the consultation, we will collect the necessary information, such as your contact details, health history, and lifestyle, to evaluate if surgery suits you. Additionally, we will conduct an eye examination to assess your vision. The information gathered during your laser or lens consultation or treatment is essential to your medical record. It must be kept for a minimum of 10 years, as mandated by our regulators.
Security
We employ effective organisational, technical, and administrative measures to safeguard personal information within our control and follow our Privacy Policy.
Unfortunately, we cannot guarantee the secure transmission of information over the Internet due to external security threats. Please be aware that any transmission over the Internet is done at your own risk.